Well, that was interesting: my internet access disappeared on Saturday night, sometime between 10 and 11. Not that I did anything, y'understand, it just ... went away. So, I tried AT&T helpdesk, but they only operate til 7 p.m.
Sunday after breakfast, I tried again - after negotiating their very hostile voice-response program, I eventually got to talk to a technician, who took me through all his standard fixes, without any result. His conclusion? there was some problem with the setup of my PC, and I should either
(a) call Microsoft for support, or (b) call AT&T's out-of-scope helpline and pay for support. I did point out that this occurred without my intervention or changing anything on the PC, but this apparently did not matter.
So, I called Microsoft help, and they wanted $75 to help me. That seemed a bit silly, so I said no, and called the AT&T helpline. It turned out, they wanted $129 to help me! although, to be fair, that would let me call with other problems for free, for the next 6 months. Obviously they expect quite a few problems in any six month period.
I restrained my temper, declined the offer, and asked if they could tell me who to contact, to terminate my account with them. This, it turns out, is the Billing Department, who aren't open on Sundays, so I noted the phone number.
Ten minutes after this, again without my having taken any further action, my internet access was restored.
Nothing like a little revenue-gathering exercise, is there.
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